Frequently Asked Questions

You enter match results on a Match Card.

A match card is created for each match on your Fixture List at the start of the tournament.

Navigate to the desired match card (see FAQ: "How to find a match card")

Open the match card and then click Enter Result.

Complete the match score card and then click the Submit  button.

Jeannie will review the result and post her interpretation of who won the match and the points to be awarded. If Jeannie's assumptions are correct then click Accept.

When you click Accept  the result is committed to the database.

You wil then not be able to make a change. You must contact the Tournament Referee if you wish to make a change to the scorecard after it has been submitted.  Use the Contact Us [Tournaments]  link.

There are various way to find a match card.

Option 1: Match Card List

1. Click on Club Name and then Tournaments.
2. On the side nav bar click the option Match Cards.
3. Jeannie will display a list of all your open match cards for the current round of the Grand Prix. Match cards for matches that have been played and the result submited will not appear on this list.

Option 2: Fixture List

Navigate to your Fixture List by clicking My Club then Tournaments and then click on the [GO] button for the selected tournament on your Setup-a-Match screen.

Jeannie will then display your fixture list. Click on the [GO] icon under the Match Card column for the selected opponent.

Option 3: Scheduled Matches List

If Jeannie is aware of the date / time of the match the details will appear on your Scheduled Matches list on your My Home webpage. Click [GO] in the Match Card column for the selected opponent to open the match card.

Note that your Scheduled Matches list only shows your future planned matches. Matches that have been scheduled for a past date do not appear on the Scheduled Matches list even if the match card is still open.

Option 4: Diary

If Jeannie is aware of the date / time of the match the details will appear in your Diary. Click on the diary entry to open the match card.

Natvigate to the match card and open the score panel by clicking Enter Result.

There is a drop down menu at the top right hand side of the score panel which normally reads "Input Result"

Click on the drop down menu to reveal the other options.

Select "Walk-over [Name of Player to be awarded the walk-over]"

Click Submit

If your tournament is based on 3 sets or 2 sets and a championship tie break, it is possible that the final result will be 1:1 set each. To enter a match drawn result, navigate to the match card and click Enter Result to open the score panel on the match card.

On the drop down menu on the top right hand side of the score panel select "Match Drawn"

Jeannie will then allow you to enter a 1:1 result.

Note: if the option on the drop down menu remains at "Input Result" Jeannie will demand that you enter the result for a third set.

The Results pages display match results and league tables for Jeannie

administered tournaments at your club. 

Click on the [?] icon on the Results pages for more detials.

You enter match scores on match cards; not on the (View) Results screens.